Criminal Justice Coordinating Center of Excellence

Crisis Intervention Team 

Crisis Intervention Teams (CIT) are community-based programs that bring together law enforcement, mental health professionals, advocates, people living with mental illness and their families, and other partners to improve community responses to people experiencing mental health crises.

CIT is designed to bring local mental health systems, law enforcement agencies, advocates, people living with mental illness and their families, elected leaders, and other partners to the table to problem-solve and take responsibility for improving their local mental health crisis response system. CIT programs work to build crisis response systems where law enforcement plays a supporting role and responds only when the level of danger or criminal activity warrants their involvement. CIT programs also work to develop and strengthen an effective and accessible 24/7 crisis response system so that individuals in all communities can receive the help they need without contact with the justice system.

No one has a greater stake in the outcome of a mental health crisis than the person in crisis, followed closely by their family members. People with lived experience have valuable insight into how the crisis response system works and what helps make it better.

Only by engaging people with mental illness and their families can we build crisis response systems that people feel confident utilizing without fear of danger or incarceration. Opportunities for engagement include participation in steering committees, trainings, panels, community-based meetings, and more.

CIT partners are equal decisionmakers who solve problems together, bring resources to the table, and hold each other accountable. Mutual commitment, trust, and respect are the bedrock of strong partnerships. Three key partners that should meet routinely include law enforcement, mental health, and advocacy.  Opportunities to collaborate with a wider array of partners include steering committees, case review, cross trainings, and more.

CIT is not just about how law enforcement responds to mental health crisis situations. It also addresses how mental health, criminal justice and other community support systems are involved in crisis response. CIT examines how systemic strategies and problems (like policies, services, or information sharing) contribute to crisis situations and their effective resolutions.

The Goals of a CIT Program

1. To improve safety during law enforcement encounters with people experiencing a mental health crisis, for everyone involved.

2. To increase connections to effective and timely mental health services for people in mental health crisis.

3. To use law enforcement strategically during crisis situations—such as when there is an imminent threat to safety or a criminal concern—and increase the role of mental health professionals, peer support specialists, and other community supports.

4. To reduce the trauma that people experience during a mental health crisis and thus contribute to their long-term recovery.


Taken from pages 4-5 of CIT International’s Crisis Intervention Team (CIT) Programs: A Best Practice Guide for Transforming Community Responses to Mental Health Crises.  For access to this publication visit


Phone: 330.325.6670

Ohio Criminal Justice Coordinating Center of Excellence

NEOMED Coordinating Center of Excellence