Student Complaints and Disputes

Understanding the complaint process

Our commitment to resolving complaints

We are dedicated to providing students with an exceptional educational experience and works to resolve any issues that may arise.

In accordance with U.S. Department of Education regulations (34 CFR 668.43(b)), NEOMED has established procedures for handling complaints from both prospective and enrolled students.

Steps to resolve your complaint

Explore complaint-resolution processes below.
Access relevant policies, documentation, forms and contacts.
Start with NEOMED: Students should attempt to resolve complaints within the university first before seeking external resolution.
Informal first: Whenever possible, address concerns informally before pursuing formal resolution processes.

Academic complaint policies by college

Refer to the policy for your college:

College of Medicine: Policy 3349-AC-405 — Grade Dispute
College of Pharmacy: Policy 3349-AC-500 — Grade Dispute Policy
College of Graduate Studies: Policy 3349-AC-320 — Grade Dispute Policy
College of Dentistry: Policy 3349-AC-600 Grade Dispute Policy

Where to get help with a complaint

Students have several support options for informal resolution and assistance with academic complaints, including help from the:

Dean of Students, Academic Affairs & Student Services: Send an email
Title IX officer: Visit the Title IX website for contact info
College of Medicine assistant dean of students: Send an email
College of Dentistry: Contact the deans office for guidance
College of Pharmacy: Contact the dean’s office for guidance
College of Graduate Studies dean: Send an email

Report a university-related concern

Students experiencing harassment and unlawful treatment should reference our policy about nondiscrimination and Harassment
Students experiencing sexual harassment and unlawful treatment should reference policy: Sexual Harassment under Title IX.
Students subjected to hazing: Learn about NEOMED’s policies and procedures for hazing. Report a suspected incident of hazing.
Students experiencing inappropriate behavior, including bias-related incidents, should use the Learning Environment Concern Form to file report.
NEOMED students with general concerns should use the Concern Form.

Most student forms can be easily accessed on the Student Services’ forms page. In addition, you may share your concerns with the student support officers at NEOMED at any time for advocacy and assistance.

External complaint-resolution options

If a complaint is not resolved within NEOMED, the student should then contact the Ohio Department of Higher Education
Students with unresolved complaints also have the right to contact the accrediting body for an institution. View The Higher Learning Commission complaint process.