Quick Links Information For

Testing Services

Rescheduling Exams

To request an exam reschedule, complete the Exam Rescheduling Form. Your request will be reviewed by your college dean or designee. Reschedule opportunities are not guaranteed, and requests may be denied. If approved, you’ll receive your assigned testing date via email.

For approved conferences or religious holidays: Complete the Student Absence Form in accordance with your college. If you’ll also miss an exam, submit both the Student Absence Form and Exam Rescheduling Form. The absence form alone does not initiate an exam reschedule.

Exam Rescheduling Policy Exam Rescheduling Form Student Absence Form
A large group of students gathers and talks in a sunny NEOMED courtyard.

Supporting fair and secure assessments

Testing Services helps ensure exams are administered securely, consistently, and with integrity. We work closely with faculty and academic programs to support reliable assessment practices and a fair testing environment for all students.

The NEOMED logo appears on the main building with flowers in the foreground.

Supporting students with accommodations

Testing Services provides exam administration support for students with approved testing accommodations. We work with students and campus partners to help ensure accommodations are implemented consistently and exams are completed in an appropriate testing environment.

Testing platforms at NEOMED

ExamSoft

ExamSoft is a secure assessment platform used by NEOMED to administer computer-based exams. Through the Examplify application, students download, complete, and submit exams securely using their personal devices. Students can view their Strengths and Opportunities (S&O) Reports with the ExamSoft site after the completion of an exam and release of scores.

NBME

National Board of Medical Examiners (NBME) develops customized and standardized assessments used by medical schools to evaluate students’ knowledge and understanding across a variety of subjects. NEOMED utilizes NBME examinations as part of its medical education and assessment processes in the College of Medicine.

Gradescope

Gradescope is an online assessment and grading platform used by NEOMED to review and grade lab practical examinations. It is currently used, in conjunction with faculty grading, for lab practical exams in both the College of Medicine and Bitonte College of Dentistry.

Providing an exceptional student experience

“As Assistant Director of Testing Services, I believe effective assessment administration is built on collaboration, consistency, and continuous improvement. Our team partners with academic programs across the university to deliver efficient exam processes, maintain the integrity of assessments, and provide timely results that support institutional and student success.”

Jessica Hartman

Assistant Director, Testing Services
E: [email protected]
P: 330-325-6811

How can we help?

8:00AM – 4:00PM
Monday through Friday
(The office is non-operational during periods when the university is closed)
 
P: 330-325-6410
E: [email protected]
 
Located in Suite A-255
(Near Psychiatry)

Jessica HartmanJessica Hartman
Assistant Director, Testing Services
 
 
 
 
 
Tami Lang
Educational Data Coordinator
 
 
 
 
 
Colleen Pearson
Testing Coordinator
 
 
 
 
 
Gabrial Perez
Testing Assistant
 
 

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Before downloading Examplify, students should review the Minimum System Requirements to confirm that their device is supported. Examplify is compatible with most modern Windows and Mac computers; however, newly released hardware, chipsets, and operating systems may not be supported until they have been tested and certified by ExamSoft. Students should ensure their device meets the current requirements before an exam.
ExamSoft System Requirements

Using a Mac for your exam? Review ExamSoft’s Mac and iPad Setup guidance before exam day to make sure your device is properly configured for Examplify. The guide includes important setup requirements and troubleshooting information to help ensure your device is ready for testing.
Apple Setup Guide

Using a Windows for your exam? Review ExamSoft’s Windows Setup guidance before exam day to make sure your device is properly configured for Examplify. The guide includes important setup requirements and troubleshooting information to help ensure your device is ready for testing.
Windows Setup Guide

After each assessment administered via Examplify, students can access an individualized Strengths & Opportunities (S&O) Report in ExamSoft. The report provides a summary of performance by content area and can help you identify strengths and topics that may benefit from additional review.
 
To access your S&O Report:
  1. Log in to ExamSoft
    Go to the ExamSoft Student/Exam Taker Portal — this is separate from Examplify. Select NEOMED as your institution and sign in using your NEOMED credentials.
  2. Select Your Course
    Select the Courses tab and choose the course associated with the assessment you want to review.
  3. Select the Completed Exam
    Open the Completed or Past Assessments section and select the appropriate assessment.
  4. View Your Report
    Select View Results, Report, or Strengths & Opportunities (S&O) Report. Depending on the assessment, your report may include:

    • Overall score
    • Performance by content area or topic
    • Areas of strength and opportunities for improvement
    • Additional faculty feedback, when applicable
  5. Save Your Report (Optional)
    Reports may be downloaded or printed for your personal academic records and study planning.
Please note: S&O Reports become available after scores have been posted to Canvas. These reports are intended as a study resource to help guide preparation for future coursework and comprehensive examinations.
ExamSoft Portal Login

Need help with Examplify outside of Testing Services hours? ExamSoft provides 24/7 technical support to assist with Examplify-related questions and issues. Students can contact ExamSoft Support directly for assistance with their testing software or device.
 
US: 866-429-8889, ext. 1

 

Before taking an NBME examination, students should review the NBME technical requirements to ensure their device and browser are supported. NBME assessments require a compatible computer, supported browser, and reliable internet connection. Students are responsible for confirming their device meets the current requirements before exam day.
NBME System Requirements

NBME INSIGHTS is an interactive dashboard available through the MyNBME Examinee Portal that allows students to review and better understand their NBME assessment results. Students can use INSIGHTS to track performance across assessments, identify content areas that may need additional study, and review question-level feedback and performance trends.
 
Use your INSIGHTS results to identify specific areas for review and focus your study time where it can be most useful. NBME recommends exploring the dashboard early and using its filters and performance data to help develop a targeted study plan.
MyNBME Login

Preparation Before You Begin
  • Restart your computer completely and ensure all background applications are closed.
  • Disable/quit cloud services (Dropbox, Google Drive), messaging apps, screen capture tools, and any background recording or video chat software (like Zoom, Teams, or Panopto).
  • Turn off Bluetooth on laptops to prevent interference.
Steps to Run Personal Laptop Certification
  • Go to NBME Exam Portal in your web browser.
  • Follow the on-screen instructions to download and run the Secure Browser.
  • Select the Workstation Certification icon within the application.
  • Click on the Examinee Personal Laptop Certification link.
  • Allow the utility to test your device for web-based testing compatibility.
  • If successful, you will be prompted to launch a sample exam as the final step to confirm everything works.
  • Press Ctrl + Shift + Q (Windows) or Cmd + Shift + Q (Mac) to exit the secure screen when finished or continue through the exam. 
NBME Web Based Testing

Examinations will begin at the time specified by Testing Services. Students should plan to arrive during the designated check-in period to allow sufficient time to prepare for the examination.
  • Check-in begins: 20 minutes before the scheduled exam start time.
  • Doors close: 5 minutes before the scheduled exam start time.
  • By the time the doors close, students must be checked in, logged into the testing platform, and seated with all required materials ready.
  • Students arriving after the doors have closed will not be permitted to test.
We understand that unforeseen circumstances may occasionally affect your ability to arrive on time. However, the door-closing policy helps maintain a consistent and professional testing environment and minimizes disruptions for students who are prepared to begin their examination.
 
If you arrive after the doors have closed, you will be required to complete the Exam Rescheduling Form. Your request will then be reviewed by your college dean or designee, who will determine whether the request is approved. Approval is not guaranteed. If your request is approved, you will receive a Maxient letter with your assigned rescheduled examination date and time.

What to Bring to Your Exam
To ensure a smooth check-in and exam experience, please review the items you are required to bring and the items permitted in the testing room.
 
Required
  • Laptop
  • Privacy screen
  • Cell phone — bring your phone for ExamSoft authentication, but do not bring it into the testing room
Acceptable Items
  • NEOMED ID and keys
  • Earplugs (foam or Loop-style)
  • Laptop stand
  • USB/wired mouse
  • Charging cord
NBME-Specific Requirements
  • NEOMED ID — 5 digits only; do not include “@000”
  • No food or drinks
  • No large coats or hats (religious headwear is permitted)
  • No writing utensils — green boards and markers will be provided
ExamSoft-Specific Requirements
  • Microsoft Authentication must be set up in advance
    • Phone or passkey authentication is required
  • Food and drinks are permitted
  • Writing utensils are permitted
Materials Provided by Testing Services
Testing Services will provide any required testing materials, such as scrap paper, lab sheets, and dry-erase boards/markers.

What NOT to Bring into the Testing Room
To maintain a secure and consistent testing environment, the following items are not permitted in the Testing Room.
 
Electronics — Not Permitted
  • Cell phones
    • May be needed for Microsoft Authentication
    • Do NOT bring your phone to your seat
  • Tablets
  • Smart watches
  • Any standard watches
  • Smart glasses
  • Earbuds
  • Headphones
  • Smart rings
  • Any device with Bluetooth capability
Other Items — Not Permitted
  • Bookbags/purses
  • Laptop cases or bags
  • Privacy screen sleeves
  • Calculators
  • Notebooks or notes
  • Mousepads
Important Reminders
  • This list is not all-inclusive. If an item is not listed, do not assume it is permitted.
  • Please check with Testing Services staff before bringing an item into the Testing Room.
  • NEOMED is not responsible for items left unattended.

In the event of a weather delay or closure that affects the start of classes or scheduled exams, official notification will be sent through the RAVE Alert system.
 
For exams affected by a university delay or closure, Testing Services will coordinate a new exam date and/or time with course faculty and college administration. Updated exam logistics will be communicated to students as soon as possible once a new schedule has been confirmed.
 
Please ensure you are signed up for RAVE Alerts to stay current on official university updates. 
Sign up for RAVEAlert

Students with approved testing accommodations who experience an issue during an exam or assessment should alert a Testing Services staff member. For questions before or after an exam, including questions outside of testing hours, please contact Testing Services by email.
 
If you need to request a change to your current accommodations, please contact Accessibility Services in the Learning Center.
Student Accessibility Services

Students seeking new testing accommodations can review the requirements and submit supporting documentation through Accessibility Services.
Student Accessibility Services