Human Resources

Employee Assistance Program (EAP)

Impact Solutions

Employees and each dependent are eligible for services through the University’s Employee Assistance Program. The provider, Impact Solutions, provides 24/7 live confidential access to professional counseling, guidance, and support. Unlimited phone support as well as up to three complimentary face-to-face counseling sessions per person per occurrence are available as a resource for personal and/or work-related issues. Specialized assistance is also available for financial matters, identity theft recovery, and legal issues.

Accessing IMPACT Solutions Website

1. Go to

2. Click “Go to member login” on the top right hand corner

3. Enter your username: NEOMED

4. Click Submit

Program Features

Live, Immediate Assistance

Call toll-free, 24/7: 800.227.6007
Unlimited phone consultation with a licensed mental health professional

Face to Face Counseling Services

3 complimentary face-to-face counseling sessions per person, per occurrence

Legal Assistance
  • 30 minute complimentary appointment
  • General advice and guidance
  • Discounts for most on-going legal services
Financial Services

Complimentary phone consultation with financial counselors and educators

Identity Theft Prevention and Recovery

Complimentary phone consultation with an identity recovery professional regarding:

  • Reducing your risk of ID theft
  • Tools to independently resolve your issue
Comprehensive Work/Life Website

Self service information on everyday living issues and concerns via:

  • Articles, tip sheets and other resources
  • Webinars
  • Workplace leadership tools
  • Referral Locators including child, elder and pet care
  • Self-assessments and surveys
  • Savings Center with discounts on name brand items
  • Legal documents such as advanced directives and property agreements
  • Financial calculators
  • Free ID monitoring through the Legal and Financial Center.


Office of Human Resources
Office: 330.325.6729