Student Health Services

Student Health Services

Student Health Services aims to provide health care services to students conveniently on NEOMED’s campus. Telehealth appointments are available for those unable to make an on-campus appointment.


Services provided:
  • Acute symptom management: The goal is to address your illness in a time sensitive and accessible manner.
  • Chronic disease management: The practice will offer continuity care management of chronic illnesses such as asthma, diabetes, heart disease, and high blood pressure.
  • Prescriptions: Patient care management may include the need for prescription medications which are considered a part of management plan options.
  • COVID-19: Screening for patients with symptoms will be available. Testing for COVID-19 will be available at a later date.


Where and when can I be seen?
  • Patients can be seen virtually or in-person. Student Health Services is located on the 2nd floor of the NEOMED Education and Wellness (NEW) Center, near the elevators in the new medical office building, suite 203.
  • Hours:
    • Monday: 8am – 12pm and 1-5 pm
    • Tuesday: 1-5 pm
    • Wednesday: 1-5 pm
    • Thursday: 1-5 pm
    • Friday: 8am – 12pm


To make an appointment:
  • To request an appointment, visit AppointmentPlus.
  • For questions about appointments or to speak to someone directly, contact Student Health Services at 330.325.3202
  • Click here to complete patient demographic forms and e-mail to Student Health Services:

Meet the physicians:


Alicia Bond, M.D., will provide patient care on Mondays from 8 a.m.-noon and 1-5 p.m. She expands her role in the Department of Family and Community Medicine by joining the Student Health Services team as a physician patient care provider.

Since January 2020, Dr. Bond has served as health director for the SOAR student run free clinic. As health director, she has the responsibility for overseeing all aspects of care provided to patients who visit the clinic. She also guides and directs the activities of students in the clinic and represents SOAR in community initiatives and programming.

Dr. Bond is a graduate of NEOMED. She completed her family medicine residency at Cleveland Clinic Akron General.



Mary Massie-Story, M.D., will provide patient care on Tuesdays and Thursdays from 1-5 p.m. and Fridays from 8 a.m.-noon. She is a clinical assistant professor in the Department of Family and Community Medicine and associate director of the integrated pathway program.

Dr. Massie-Story will oversee programming and student experience within the College of Medicine pathways, including the Rural Medical Education, Social Justice, Urban Primary Care pathways, and the Accelerated Family Medicine Track.

Dr. Massie-Story is  an Academic Medicine Fellow of Diversity, Equity, and Inclusion. She provides patient care as a family medicine physician at MetroHealth Medical Center in Cleveland, Ohio.

Dr. Massie-Story earned her medical degree at Case Western Reserve University, and she completed her family medicine residency at MetroHealth.

Student Health Services FAQs

Appointments and Hours

Initially, a physician will be available on site and remotely:

  • Monday: 8am – 12pm and 1-5 pm
  • Tuesday: 1-5 pm
  • Wednesday: 1-5 pm
  • Thursday: 1-5 pm
  • Friday: 8am – 12pm

Call us at 330.325.3202 or request online at Appointment Plus.

Student Health Services is located in Suite 203 on the second floor of the NEW Center, near the elevators and stairs at the front entrance to the building. Please check in with the receptionist when you arrive.

Please arrive 15 minutes before your in-person appointment. If you have a virtual appointment, log in to the website’s virtual waiting room 10 minutes before your appointment. You will be sent a link to the e-mail you have provided.

The goal is to have you seen within 15 minutes of your arrival. A visit for a single issue is typically accomplished within 30 minutes, plus any time needed for lab tests.

If you require urgent medical attention over the weekend, please go to the nearest emergency department.

Initially, primary care services will be available to NEOMED students only.

Insurance and Billing

During the initial opening, there is no direct cost to students for the services that are provided by the clinic physician. The student’s health insurance company will be billed when applicable, however there will be no co-pay assessed to the student. There may also be charges for services such as ordered laboratory and radiographic studies provided by outside providers.

Bring your insurance card and identification. Bring any medications you are taking.

Services Available

We treat most chronic conditions including diabetes, hypertension, elevated cholesterol, asthma, allergies, and COPD.

On site testing will be available on site in early 2021.

Most lab tests are available within three to four days.

If you think you have COVID-19 or have been exposed to someone with COVID-19, please call ahead to determine if an in-person or virtual office visit is best.


Student Health Services
Phone: 330.325.3202